Unlike traditional Customer Satisfaction Index (CSI) metrics, these enhanced surveys offer a more detailed assessment of customer visits, uncovering the underlying preferences and experiences that shape buying decisions. With monthly performance feedback, dealerships can pinpoint trends that drive improvements in both retention and revenue.
The Suite of Surveys
Our Suite of Surveys™ is tailored to address various key areas of your dealership’s operations, including:
- Fixed Operations
- Service Contracts
- Finance & Insurance (F&I)
- Sales & Insurance
Did you know that 1 in 4 women do not return to a dealership due to inconsistent communication? Imagine the value of actionable insights that can shift this outcome and improve customer loyalty.
With our platform, reviewers voluntarily opt-in to provide in-depth assessments, allowing dealerships to become aware of unspoken customer experiences. Customize your surveys to identify roadblocks and opportunities that directly impact your dealership’s revenue and long-term success.